We accept returns and exchanges within 30 days of purchase, provided the item is in its original condition and accompanied by a receipt. Custom or engraved items may be subject to different terms. Please take a look at our refund policy for more details.

Yes, all our pieces come with a one-year warranty covering manufacturing defects. This warranty ensures that if there are any issues with the craftsmanship or materials used, we will replace the item at no cost to you. For more details, please review our warranty policy or contact us directly at hello@thenuecup.com.

Standard orders are typically processed and shipped within 5-10 business days. Custom or personalized items may take longer, usually around 2-3 weeks, due to the additional craftsmanship required. For expedited shipping options and more detailed timelines, please refer to our shipping policy.